PREPAID VOUCHERS

• Recently, I received a fantastic message from your business, using a Groupon offer. I just received another Groupon offer through e-mail for Spirit Massage & Bodywork, am I able to purchase another Groupon (see below) offer, even though I am not a new customer?

• Yes, of course!
  
  

• I bought a Living Social voucher that expired, but I want to use the $42 value. What service can I use it towards?

• You may use you prepaid value towards any service we provide. All you have to do is bring your expired voucher to your appointment as proof and pay the difference services rendered. However, vouchers cannot be used with any other existing discounts, deals, or loyalty card programs. All vouchers have to be redeemed for purchased value in one session. For example, you might book the Signature Bronze (1 hour massage) for $85. You prepaid value minus the service cost equals $43 due at the end of your session.
  
  

• My voucher expiration date is fast approaching, there are limited appointments available. They don't match my availability. What should I do?

• Book your appointment online! As long as your scheduled appointment was booked before expiration date, your massage appointment can be for a future date that accomodates your schedule needs. If the appointment is rescheduled, it will be viewed as a new appointment and you will have to pay the difference for the full value to be redeemed. For example you booked an appointment on 2/13 and the expirations date was 2/15, you rescheduled the appointment after the expiration date 2/15 for 3/12. You can redeem the paid value $42. But to receive the full hour, you must pay the remainder $43 for full value. (Reg price Signature Bronze $85)
  
  

• How can I book my appointment before the voucher expiration date when I do not see any available openings?

• If you're unable to find available slots before your voucher expires, we recommend checking regularly for cancellations or additional openings. You can also contact our customer support team, who may assist in finding a suitable time for your massage.
  
  

• What is the difference between the booking date and the appointment date mentioned in the voucher policy?

• The booking date refers to the date you secure your upcoming appointment on our online scheduling system. The appointment date, on the other hand, is the specific date and time scheduled for your massage session. Ensure your booking date is before the voucher expiration date to honor the voucher at its face value.
  
  

• Can I still use my expired voucher for a massage session, and what value will be honored?

• Yes, you can apply the expired voucher's paid amount towards a massage session. However, after the expiration date, the face value of the voucher is no longer valid. Make sure to book your appointment before the expiration date to retain the full face value.
  
  

• What happens if I book my appointment after the voucher expiration date?

• If your appointment is booked after the voucher expiration date, the face value of the voucher is no longer applicable. You can still use the amount paid for the voucher towards a massage session, but the face value won't be honored.
  
  

• How can I maximize the value of my voucher and ensure it's honored for the face value?

• To maximize the value of your voucher, ensure your booking date is before the voucher expiration date. Regularly check for available slots and consider reaching out to our customer support for assistance if needed. This way, you can enjoy your massage at the full face value of the voucher.
  
  

BOOKING APPOINTMENTS

CLIENT INTAKE

• While attempting to schedule a massage, I have filled out the questionnaire twice only to get an error when I try to submit. What should I do?

• Make sure your CAPS lock is not on. Hit the recycle button the CAPTCA to get a new phrase to make another attempt. If all else fails, click Locations under Contacts on the menu & click the Groupon logo.
  
  

• If I am unable to reach someone by phone, how do I contact a therapist?

• Complete a detailed request in the contact form.
  
  

• Attempting to register online and the telephone number indicator keeps asking for a vaild contact number even after entering my phone number. Is there a specific format?

• Yes the number format is 123-456-7890
  
  

PROMOTION CODES

• How do I enter a promotion code?

• After you have selected your service, therapist, and picked a date, click on "Include a Message" section under the Confirm Appointment subtitle and enter here your promo code (e.g. Santashelper) or voucher# (e.g. Groupon 123456). You may also leave a message, special instructions, or requests regarding your upcoming appointment.
  
  

CONTINUITY OF CARE

• How can clients ensure continuity of care through regularly scheduled massages, and what are the requirements to be placed on the recurring schedule?

• To achieve continuity of care through regularly scheduled massages, clients must follow these steps:
  
  Booking History
  Clients must have booked a minimum of 3 paid massages in the past.
  
  Preferred Date/Time:
  Clients need to provide a specific date and time from the available therapist's schedule for their regular massages.
  
  Information Maintenance:
  Ensure that contact and payment information remain up to date to facilitate seamless transactions.
  
  Accountability:
  Clients are accountable for managing future bookings, including reschedules or cancellations, with a requirement of notifying 24 hours prior to the scheduled appointment.
  
  By adhering to these criteria, clients can enjoy the benefits of a consistent and uninterrupted massage schedule, contributing to their overall well-being.
  
  

OTHER

• How do I reach a therapist by phone?

• Use the name directory from the 877 number. Search by first three letters of first name or dial by extension.
  
  

• Will my credit card be charged for booking an appointment?

• NO, your credit card is not charged when booking your appointment. It is used merely to reserve the massage session on our online appointment scheduler system.
  
  

• In the SERVICE MENU, what does GOLD entail?

• GOLD refers to additional attention to detail, time, effort, and resources applied by the service provider to ensure reasonable care for chief complaints identified in the initial consultation. A few of the additional services that may be provided are far-infrared light therapy, heated bamboo muscle energy techniques, and clinical cupping, if applicable.
  
  

CANCELLATIONS & RESCHEDULING

• How do I cancel or reschedule my appointment?

• You will receive a confirmaton email upon booking your appointment and a reminder email 24-48 hours prior to your appointment. There are links in the email to help cancel or reschedule an appointment. Our cancellation policy requires 24 hours prior to the appointment to avoid any penalties.
  
  Clients can cancel or reschedule their appointments online as long as they are within our Cancellation Policy. They'll just need to go to www.schedulicity.com and sign-in. The sign-in tab is on the far right. Once they sign in, their upcoming appointments will be listed and they can simply click on an appointment to see the option to "cancel" or "cancel and reschedule"
  
  

GENERAL

• Why has Spirit Massage chosen to exclusively use E-Mail and SMS for communication, and how does it benefit clients?

• At Spirit Massage, we've adopted the exclusive use of E-Mail and SMS to enhance the efficiency of our communication process. This decision aims to reduce phone tags and latency of services, allowing clients a platform to present a clear and concise request. Traditional phone calls can sometimes lead to missed details or delays due to background noise and bad reception. By utilizing E-Mail and SMS, we streamline the process, ensuring accurate and prompt responses to your needs. Additionally, this approach provides clients with the convenience of 24/7 online booking at spiritmassage.com, offering flexibility and accessibility beyond traditional office hours. We believe this approach ultimately benefits our clients by providing a seamless and convenient experience.
  
  

• Are relaxation sessions covered by Medicare or Insurance?

• No, the technology and services are forms of complementary and alternative medicine (CAM) and are therefore cash pay services that are not reimbursed. Session costs, may however, qualify to be paid from your healthcare flexible spending account. Please check with your Healthcare provider and Tax preparer, for costs, tax, and payment information.
  
  

• Is massage FSA and HSA eligible?

• Yes, in many cases, massage therapy is FSA (Flexible Spending Account) and HSA (Health Savings Account) eligible. However, eligibility may vary, so it's advisable to check with your specific plan or provider for confirmation.